Last updated: 3rd February 2026
These terms and conditions govern your use of our website and services. By using our website or engaging our services, you agree to these terms.
Website Use
This website is provided for information purposes. We make every effort to ensure information is accurate, but we cannot guarantee completeness or accuracy of all content. We reserve the right to modify or discontinue any part of the website without notice.
Quotes and Surveys
All quotes are provided free of charge with no obligation. Quotes are valid for 30 days from the date provided unless otherwise stated. Quotes are based on information provided and may be subject to change following a physical survey of the property.
Work Completion
We will complete all work to professional standards using appropriate materials and techniques. We reserve the right to subcontract work where necessary, maintaining our quality standards throughout. Any changes to agreed work scope will be discussed and agreed with you before proceeding.
Payment Terms
Payment terms will be agreed before work commences. For larger projects, staged payments may be required. Final payment is due upon satisfactory completion of work. We accept cash, bank transfer, and card payments.
Cancellations
If you need to cancel scheduled work, please provide as much notice as possible. We reserve the right to charge for materials already purchased or work already commenced.
Warranties
We stand behind the quality of our work. Specific warranty terms will be provided with your quote and depend on the type of work and materials used. Warranties cover workmanship defects and do not cover damage caused by subsequent alterations, accidents, or lack of maintenance.
Limitation of Liability
We maintain appropriate insurance for our business activities. Our liability is limited to the value of the work undertaken. We are not liable for consequential losses or damages beyond the direct cost of remedying any defects in our work.
Insurance
We carry public liability insurance and employer's liability insurance as required by law.
Complaints
If you're unhappy with any aspect of our service, please contact us immediately so we can address your concerns. We aim to resolve all complaints quickly and fairly.
Governing Law
These terms and conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to Terms
We may update these terms from time to time. Continued use of our website or services constitutes acceptance of any changes.
Contact Information
For questions about these terms and conditions:
Phone: 07889 649 878
Email: info@sheppertonroofing.co.uk
Address: 17 Vereker Drive, Sunbury-on-Thames, Surrey, TW16 6HQ
